Geoff Dixon, QANTAS boss, reckons that the airline hasn't taken its eye off the ball when it comes to maintenance and customer service. In that case I'll just assume that non-working reading lights (recent score 1 working out of 3) and dodgy headphones with only one side working and scratchy soundtracks and persistently late flights from Brisbane to Townsville are system aberrations or I'm just plain unlucky. They're only little things but I suspect they're symptomatic of a problem.
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Friday, 22 August 2008
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