No, that's not some lonely chap looking for a girlfriend it's Telstra's attempt to reduce paperwork and simplify its accounting, seemingly at the expense of customer satisfaction.
A couple of months back they sent me a fancy deed of novation by which I could sign over responsibility for the Bigpond broadband account to the Dear Handbrake who was already the account holder for our land-line phone and our two mobiles. It obviously wasn't enough for us both to talk to a customer service operator and just tell them to do it, no, we had to fill in a three page form and get witnessed signatures. If we didn't do this they indicated that we would no longer be eligible for our rewards option(s) which include us phoning each other for 20 minutes at cheap rates between 7 and 8 at night. The form was duly signed and off it went.
A few days ago we receieved a letter redirected from a few houses up the road with the new Broadband bill in the Dear Handbrake's name but with the wrong address. I may have an overly simplistic view of some things but how on earth can it be a single bill if one part of it goes to a different address ? Telstra never ceases to amaze me. If it's OK to send part of a single bill to a different address, I'm left wondering if they'd be equally happy to send part of it to a different person at the same address. Hang on, isn't that where this all started ?